La Maison du Prêt, credit brokers in Charleroi

In Wallonia, "La Maison du Prêt" emerges as a prominent name in credit brokerage. Known across the nation, this company is thriving but grapples with the challenge of managing a steady influx of often inadequately calibrated requests.

Prior to my involvement, the team at La Maison du Prêt was inundated with numerous misdirected inquiries. Clients frequently requested loans that were excessively large or had unrealistic terms. These requests, not in line with market standards, needed thorough sorting.

I took responsibility for managing over 1,000 calls each month, establishing an efficient filtering system. During every call, I pose crucial questions to immediately rule out unfeasible requests, which conserves valuable time and steers clients toward appropriate solutions.

Moreover, when general inquiries arise, I provide clients with insights into the realities of credit. For example, explaining why a certain loan type may not be appropriate for a specific project can often enlighten and reassure clients.