Cabinet Chateaubriand, real estate agency in Brittany, France
No missed calls within the agencies and departments of Cabinet Chateaubriand, thanks to an effective filtering and sorting system.
Cabinet Chateaubriand, a real estate agency spanning Brittany, encountered a major challenge: missed opportunities when the office was closed. Additionally, with multiple branches and teams focused on property management, sales, and rentals, coordination was consistently difficult.
Lost opportunities
Before I stepped in, the agency was missing crucial chances to finalize deals. Prospective clients frequently called after hours, and there was no one available to answer. This caused frustration among both clients and staff.
A custom solution
Since late 2024, I've been managing calls for all branches, handling up to ten at once. Utilizing a system that relies on keywords such as location, client intent, or even a colleague’s name, I can direct call details to the appropriate person. This ensures that no opportunities are missed, even outside of business hours.
"Since implementing this service, we've seen a noticeable improvement in our client responsiveness. Eva has become a vital part of our communication network."
Customer
Cabinet Chateaubriand Immobilier
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