Picard Immo: real estate agency in Hotton, Belgium

Twice a week, the agency completely shuts down the phone without missing a single call. Here’s how Eva makes that possible.

In Hotton, Picard Immo stands as a prominent real estate agency, well-regarded within the community. A typical challenge for such a successful agency: the incessant ringing of phones. The consequence? Stress, constant disruptions, and the repeated phrase, “I’ll transfer you…” reverberating throughout the day.

Before: a day fragmented by countless interruptions

When a colleague is absent, calls are rerouted to others, creating a chain reaction. Already out on visits, they juggle calls between appointments, occasionally missing details. By noon, there are 14 interruptions, and not a single task is fully completed.

Implementation: taking charge

I made sure that:

Calls are managed even when everyone is occupied.
After-hours calls are automatically handled.
Each request is systematically and clearly communicated to the team via email or their CRM (Whise).

Clients no longer feel like they’re interacting with a mere answering machine. They receive care, guidance, and reassurance.

The real game changer: scheduled “office closed” half-days

Picard Immo now dedicates two half-days a week to working without answering the phone. Yes, intentionally. During these periods, they focus on drafting agreements, analyzing files, prospecting, and preparing marketing strategies. Meanwhile, I manage the communications flow.

The outcome: enhanced focus, reduced stress, and improved work quality.

"Since Eva’s intervention, we’ve regained serenity in our daily work. Our clients are satisfied, and our team is more focused and efficient." - Anne-Catherine Picard

Customer